At Lifeling Beauty, due to the hygienic nature of skincare and personal care products, all products are non-returnable once delivered.
Non-Returnable Items
The following products cannot be returned after delivery:
- Face Wash
- Serums
- Moisturisers
- Sunscreens
- Shampoos
- Conditioners
- Any opened or used personal care product
Replacement Eligibility
A replacement may be provided only if:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product is missing from your order.
To request a replacement:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Share clear photos or an unboxing video showing the issue.
Requests submitted after 48 hours may not be eligible for replacement.
Refunds
Refunds are only processed if:
- Your order is cancelled before dispatch.
- We are unable to ship your order.
- A replacement is unavailable for a verified damaged or incorrect product.
Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping charges (if applicable) are non-refundable.